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FAQ

1.       Do you have store to collect the phone?

·     Celxis Mobile Web Store is E-Commerce Web Store, we provide online purchasing and
courier to your shipping location.
The address
listed on web is our Database office, once we get the purchase order ( P/O )
and the confirmation of the payment,
your phone will be courier to your shipping address
by our delivery department.

2.       Must I register as a member, then only can buy the phone from celxis?

·     Register as a Celxis member, increase the speed progressing for each purchasing order.
Systems will be list systematically for every purchase order according by the name you key in,
the shipping address and the buyer contact information and the message leave from buyer.
All convenience as well in one short, you will received the latest Phone information and the
promotion item.

3.       Do you accept trade in transaction?

·     No.

4.       Are all the phone original set?

·     Yes.

5.       How you can proof me whether the phones you sell are original set?

·     The Authorized Sticker inside the hand phone, able to found it when you removed the battery.

·     The IMEI number printed on box, inside the hand phone see on removed the battery, Key in
special code *#06#

·     Doesn’t ever listen to the other phone shop or public rumors, trust on the Authorized Hand Set
service centre. Follow the link below to find out the Authorized Care line number for the
verification and the nearest service centre from your location.

[ Warranty ] :
http://www.celxis.com/warranty-authorized-service-centers-cms-34.html

6.       Why you are able to sell  cheaper price for original set compare to the shops I had enquire the price?

·     Celxis are provide the price let buyer feel acceptable.

1.   Cut down rental cost. ( rent a shop at shopping mall some need Rm12,000 per-months )

2.   Cut down the man power cost

3.   Cut down the Salesman/girls, promoter commission.

7.       Do you free download Garmin or any application?

·     No,
Garmin is 3rd party software, Celxis.com are not authorize to download any software to buyer,
because that consider not a 100% original hand set.

1.   Nokia got provide Ovi online store for download maps and navigator.

2.   Sony Ericsson also have a maps can download on Sony Ericsson web site.

3.   Windows phone can download at windows market place

4.   Android phone can download the relate software at Android market too.

8.       If I buy 2 mobile phones, can I get discount from Celxis?

·     No, all the price are fix.
the other way please do apply to our News Letter Subscribe to get the latest phone and
promotion updated.

9.       Is the easy payment 0% charges rates?

·     The charges rates will be depend on the term of you make loan from bank.

1.   6 month is 6.5%

2.   12 month is 7.5%

·     That is no point for it some business strategy mark up the price then provide you for the 0%
installment plan.
We all believe the Bank of our country wouldn’t makes a single loans without an interest.

·     The last, ( Notice to credit - card customers, Interest charge on overdue account is at 1.5% per month )

10.   Can I use debit card to apply for the easy payment?

·     Cannot

11.   If I only want 3 month installments but not 6 months, what are the charges rate for it?

·     The system already be set only 2 options, that’s 6 or 12 months.

12.   Is the phone include delivery charges ?

·     Delivery charges not included.

·     West Malaysia RM 13

·     East Malaysia RM20

Please follow the guide link   
http://www.celxis.com/glossary.php?id=31

13.   If the phone lost during courier, who responsibility for the lost?

·     Air-Pak Express is an experience International Courier service company.
Only the Air-Pak Express company collect back the Delivery Order then only complete each P/O

14.   If the phone I bought from celxis got problem, what should I do?

·     Honestly, we faced a list of customer when received the phone , call us back second day said got problem, the fact is : NO.

o    Please do read your guide book properly before you using you phone

o    New phone new function, especially for the new PDA phone , different OS had their different method function, please do try it again and read all the guidance on Manual
books, do you believe some buyer will be blame your phone is broken or got some
things wrong because…. They don know how to use.

 

§ Your phone can’t connect wifi or Bluetooth ( buyers don know how to pair the
device )

§ Your USB cable got problem, connect to PC nothing detect it ( buyer don know
some Android phone need to press key then only able to pairing between hand
phone to PC or Laptop.

§ Your hand phone no Key pad, how I get to type SMS
( These might be is a joke,
because really got client first time buy touch screen phone )

Get the phone software or version update or any repair service, please do send in to the nearest
Authorized centre.
important : Privately to change any or unscrew or open the casing will be void the warranty from Authorized
centre.


15.   I am a mobile dealer, if I bulk purchase from celxis, can I get discount?

§ Bulk purchase means 1 units for each models or 10 units for each models or more than that?

Any where please do send us a mail 

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